IT Help Desk Support Specialist - Dallas, Texas $12426 Job at Actus consulting, Dallas, TX

RjVDWFlid24zS2QvU0htZ1NVRHQrdmREWlE9PQ==
  • Actus consulting
  • Dallas, TX

Job Description

Seeking a detail-oriented and customer-focused IT Help Desk Support Specialist with Japanese-English bilingual proficiency. This role provides technical assistance to end-users, ensuring smooth IT operations across hardware, software, and network systems. The ideal candidate will combine strong problem-solving skills with cultural and linguistic fluency to support both Japanese and English-speaking teams.

Key Responsibilities

Technical Support
• Respond to IT help desk inquiries via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues for end-users.
• Escalate complex problems to higher-level support when necessary.

Bilingual Communication
• Provide clear and professional support in both Japanese and English.
• Translate technical information and documentation between languages.
• Facilitate communication between global teams and Japanese stakeholders.

System & Application Support
• Assist with installation, configuration, and updates of company systems.
• Support Microsoft Office, collaboration tools, and enterprise applications.
• Maintain user accounts, permissions, and access rights.

Documentation & Reporting
• Record incidents, resolutions, and updates in the ticketing system.
• Create bilingual user guides and FAQs for common IT issues.
• Provide feedback to improve IT processes and user experience.

Qualifications
Education & Experience
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
• 1–3 years of IT support or help desk experience.

Skills & Competencies
• Native or fluent proficiency in Japanese and English (spoken and written).
• Strong troubleshooting skills for hardware, software, and network issues.
• Familiarity with Windows, macOS, and mobile device support.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
• Excellent interpersonal and customer service skills.

Preferred
• Knowledge of Active Directory, Office 365, and VPN technologies.
• Prior experience supporting international teams.
• IT certifications (CompTIA A+, Microsoft, Cisco) a plus.

Job Tags

Work at office,

Similar Jobs

Compass Healthcare Consulting and Placement

Administrator - Operations - Assisted Living Job at Compass Healthcare Consulting and Placement

 ...Job Description Compass Healthcare Consulting & Placement is conducting a search for an experienced Administrator for Operations in an Assisted Living Facility located in the Bronx, NY. Qualified candidate will oversee ALP staff including nursing, clerical and paraprofessionals... 

Bear Creek Senior Living

RN - Registered Nurse Job at Bear Creek Senior Living

Registered Nurse - RN - Senior Living Community Full time 6-2 Are you a nurturing soul with a passion for making a positive impact on...  ...strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended... 

Tokio Marine HCC

Underwriting Intern - Wakefield Job at Tokio Marine HCC

 ...and an average grade point average (GPA) of 3.0 or higher. Must be currently enrolled in a bachelor degree program applicable to Actuarial Science, Mathematics, Statistics or Risk Management. ~ Ability to apply knowledge of actuarial principles, practices, and procedures... 

Insurance Fund, State

Director of Actuarial Models Job at Insurance Fund, State

 ...will be expected to perform. Duties Description The Director of Actuarial Models will be responsible for creating, staffing and leading...  ...properly implemented with the highest level of buy-in from internal customers. Expanding analytical tools, methods and increasing... 

Elske

Barback Job at Elske

 ...restaurant from James Beard finalists Chefs David and Anna Posey. We are looking for a candidate to fill a part-timeposition as a barback Fridays and Saturdays, with availability on Sundays in the summer season (May - September). While previous barback experience is...