Job Description

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At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success.

This exempt employee is responsible for providing reference, research and intelligence assistance to users across all Haynes and Boone offices; and for assisting Haynes and Boone employees in using Knowledge Services.

Essential Duties

• Perform complete, accurate and timely communications and information delivery to firm and client personnel, and other Knowledge Services users.
• Provides reference, research and intelligence assistance in support of the various legal and administrative departments throughout the firm.
• Provide research using traditional print and electronic information resources and tools.
• Locate information on all types of legal and non-legal subject matter.
• Coordinate document procurement transactions.
• Coordinate vendor provided online services training.
• Assists on technical services and knowledge projects.
• Partners with management on research and intelligence projects.
• Administer and support credentials for access and cost recovery for electronic resources and the firms electronic resource management service, Onelog.
• Track requests and record time for work on active matters.

Other Duties

• Monitor for new research and intelligence sources. Identify and evaluate potential resource acquisitions. Continued development of research techniques and best practices.
• Provide training and develop support materials for users on knowledge resources and techniques.
• Support to CRM and marketing database specialists in research and record management.
• Perform other related tasks and projects as assigned or needed.

Reporting Relationship

The Research and Intelligence Specialist will report directly to the Senior Manager of Research and Knowledge Services.

Qualifications

Knowledge/Experience

• Should possess a basic understanding of the practice of law with an extensive knowledge of sources and methods used in law, business, economics, and the social sciences; and have a detailed understanding of the various electronic resources available in these areas.
• 3+ years research experience in a legal or corporate setting.
• Experience working with law firm software is preferred (including LexisNexis InterAction, Foundation, DeskSite, intranet/portal technologies, and knowledge management tools (CMS, DMS)). Experience in the administration of database technologies a plus. Data visualization skills and experience with desktop publishing software a plus.
• Experience using enterprise or research specific generative AI solutions.

Skills

• Strong electronic research skills, including but not limited to, the use of LexisNexis, Westlaw, public records databases, and the Internet.
• Proficiency in multiple standard office applications especially MS Excel.
• Good communication and interpersonal skills, and a highly developed customer service orientation.
• Ability to work independently and as a team member in a fast-paced environment.

Education

• An M.L.S., M.L.I.S., M.I.S., or equivalent degree from an American Library Association-accredited school is preferred, although other advanced degrees will be considered supplemented with real-world experience providing research and/or intelligence support in a law firm setting.

Physical Demands

Must be able to move around the office up to 15% of the time to make copies, fax, file, etc. Remains stationary at least 85% of the time. This position operates computers and other office productivity machines (e.g., fax machine, copier, printer, etc.) on a regular basis. Occasionally required to move documents or files weighing up to 15 lbs. This position requires constant communication and exchange of information with the Firm lawyers, clients and staff. This position must be able to inspect and observe information on a computer screen at least 80% of the time.

Working Conditions

Remote. Occasional travel to firm offices and conferences.

Research, Intelligence and Knowledge Service hours are Monday through Friday 8 AM 7 PM CT

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