Job Description
JOB DESCRIPTION
We are seeking an experienced Spa Manager with an SC Esthetician License to manage the Charleston location for FACE FOUNDRIE, a franchise in the spa facial bar category. The Charleston shop is in Mount Pleasant and is the first in the Charleston market.
The ideal candidate is motivated, hardworking, and positive, with a proven track record for meeting and exceeding spa sales through staff recruiting, productivity development and service promotions. The Spa Manager is responsible for creating, cultivating, and promoting an environment that maintains and exceeds standards of excellence in guest services, client retention skills, staff technical proficiency, and professional recommendations. The Spa Manager reports to the franchise owner, and they serve as the primary contact for all salon personnel. Your skills, experience & talents as a Spa Manager will be essential to lead by example.
ABOUT FACE FOUNDRIÉ
FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows, and skincare. We’re setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 55 locations open and is continuing to expand nationwide.
RESPONSIBILIITES
The Spa Manager is responsible for creating an environment that maintains and exceeds standards of excellence in guest services, client retention skills, staff technical proficiency, and professional recommendations.
The Spa Manager reports to the owner, and they serve as the primary contact for all salon personnel.
Your skills, experience & talents as a Spa Manager will be essential to lead by example.
Demonstrates high standards for customer service, image standards, and consistently executes FACE FOUNDRIÉ expectations.
Meets or exceeds financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, membership sales, retail revenue, retention/turnover, and contribution goals.
Can identify opportunities for growth within staffing for growth, average ticket and rebooking.
Responsible for performing services on guests and leading by example.
Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals.
Has coaching and mentoring skills and can verbalize the steps taken to achieve those goals.
Can identify when coaching vs. mentoring is needed.
Responsible for identifying the skill development needed for each staff member and determining the right resource, including themselves, to develop the skill.
Ensures all technical product training classes are attended.
Conducts 90-day probationary reviews for all new staff.
Responsible for placing and checking in supply orders timely and within budget while being cautious not to run out of supplies needed to service guests.
Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.
Assists with social media and marketing events.
Helps forecast sales, growth trajectories and expansion plans.
The ideal candidate has the following characteristics, skills and or qualifications:
3 or more years of significant experience in Spa Management of all personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention knowledge, performance management, safety, recognition, and legal compliance.
Strong drive and self-directed. Identify and execute on opportunities with limited oversight.
Proficient written and oral communication skills. Expresses ideas and thoughts both verbally and in written form with the owner and team members. Exhibits good listening and comprehension. Keeps others properly informed, selects and uses appropriate communication methods based upon the audience.
Strong organizational skills. Plans for deadlines and projects, allocates resources and effectively communicates across the organization.
Critical Thinking. Open-minded, gathers relevant information, raises questions, and communicates effectively regarding problems and solutions.
Comfort with Technology. Experience / proficiency in Google-Suite, Microsoft products, retail POS systems and social media platforms.
Located in Charleston Area with flexibility to visit Minneapolis for training as needed.
Job Types: Full-Time Hourly or Salary Based on experience (plus bonuses on sales and goals)
Availability: Some Nights and Weekends are required
License: South Carolina Esthetics License is required
Experience: Spa Manager 3+ year (preferred) - Esthetics Experience 3-5 years (preferred, not required)
Location: Mount Pleasant, SC
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