Help desk technician - IT support specialist Job at Protronics, Roseville, CA

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  • Protronics
  • Roseville, CA

Job Description

Salary: $41,600 - 62,400 per year Requirements:

  • 1-2 years of experience in help desk, service desk, or customer support roles
  • Familiarity with Windows desktop support
  • Knowledge of email and basic cloud applications
  • Experience with printers and common office hardware
  • Understanding of remote support tools
  • Basic networking skills (Wi-Fi, routers, switches)
  • Experience using a ticketing system (e.g., AutoTask, ConnectWise)
  • Patience and empathy when dealing with frustrated users
  • Strong communication skills and ability to work well in a team
  • Certifications (A+, Net+, CCNA) are advantageous but not mandatory
Responsibilities:
  • Answer incoming support calls and respond to service requests
  • Provide courteous and professional assistance to non-technical users
  • Troubleshoot and resolve common IT problems efficiently
  • Articulate solutions in clear, understandable language
  • Manage support tickets through their entire lifecycle
  • Keep customers updated and reassured during resolution efforts
  • Escalate issues to senior staff as necessary
  • Collaborate with teammates while adhering to established service protocols
Technologies:
  • Cloud
  • Hardware
  • Support
  • Windows
  • ASP.NET

More:

At Protronics, we are a rapidly expanding computer support company located in Roseville, CA, dedicated to servicing a diverse range of business clients in the Sacramento area. We offer a competitive part-time role with hourly pay ranging from $20 to $30, depending on experience and customer service skills. Our benefits include medical and dental coverage, a 401(k) plan, paid time off, and ongoing training opportunities. Join our supportive, team-oriented environment where your contributions to customer satisfaction truly make a difference.

last updated 51 week of 2025

Job Tags

Hourly pay, Full time, Part time, Work at office, Remote work,

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