Job Description

Salary: $41,600 - 62,400 per year Requirements:

• 1-2 years of experience in help desk, service desk, or customer support roles
• Familiarity with Windows desktop support
• Knowledge of email and basic cloud applications
• Experience with printers and common office hardware
• Understanding of remote support tools
• Basic networking skills (Wi-Fi, routers, switches)
• Experience using a ticketing system (e.g., AutoTask, ConnectWise)
• Patience and empathy when dealing with frustrated users
• Strong communication skills and ability to work well in a team
• Certifications (A+, Net+, CCNA) are advantageous but not mandatory

• Answer incoming support calls and respond to service requests
• Provide courteous and professional assistance to non-technical users
• Troubleshoot and resolve common IT problems efficiently
• Articulate solutions in clear, understandable language
• Manage support tickets through their entire lifecycle
• Keep customers updated and reassured during resolution efforts
• Escalate issues to senior staff as necessary
• Collaborate with teammates while adhering to established service protocols

• Cloud
• Hardware
• Support
• Windows
• ASP.NET

More:

At Protronics, we are a rapidly expanding computer support company located in Roseville, CA, dedicated to servicing a diverse range of business clients in the Sacramento area. We offer a competitive part-time role with hourly pay ranging from $20 to $30, depending on experience and customer service skills. Our benefits include medical and dental coverage, a 401(k) plan, paid time off, and ongoing training opportunities. Join our supportive, team-oriented environment where your contributions to customer satisfaction truly make a difference.

last updated 51 week of 2025

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