Title: Sr. Client Success Manager

Type: Full-time

Location: Remote must be able to travel 4 days/month to Virginia

Comp: $95-$110k + 10% bonus (& travel expenses)

Responsibilities:

Develop & execute a customized Program Management Plan to meet Clients safety program objectives
Be the main point of contact for the Client from deployment through to renewal
Build strong relationships resulting in high levels of client engagement with assigned accounts
During deployment responsible for designing and configuring the platform to meet the unique needs of the client and ensure it helps to solve their problems
Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, coaching techniques and more
Work with cross-functional teams to ensure smooth execution of installations, training and customer support
Serve as point of contact for client escalation issues
Create and deliver effective onsite and web-based training and best practice presentations
Present data analytics highlighting program performance and financial metrics to executive level clients
Provide day-to-day support to Safety Leaders
Partner with Account Team on expansion opportunities and renewal efforts
Responsible for delivering high levels of customer satisfaction

Must have qualifications:

Bachelors degree, or equivalent years of experience desired
5+ years experience in an account management role within a fast-paced, commercial products or SaaS environment
Strong customer focus, problem resolution & communication skills
Experience working with decision makers within an organization
Analytical and expert skills with Microsoft Excel
Ability to effectively present key performance metrics to executive level clients
Great organizational skills for customer and product information
Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
Demonstrated success managing complex projects
Experience with managed services, trucking, and fleet industry is highly preferred
Ability to travel 10 -15%

Full time, Part time, Remote work,