Overview
About the Role: As a Bilingual Tier 1 Customer Support Representative, you will be a vital part of a fully remote team providing exceptional service to both English and Spanish-speaking customers. In this role, you will assist customers by addressing inquiries, helping them file complaints, and providing updates on complaint statuses.
Your Responsibilities: You will have the chance to demonstrate your outstanding customer service skills while engaging with customers through a cloud-based telephony system. Your core duties will include answering general questions regarding billing protections and facilitating the complaint filing process. You will receive comprehensive training through a one-week virtual course, followed by a week of job shadowing. You must perform your job in a dedicated secure area at your home. Successful candidates will work collaboratively to identify the reasons for customer calls, resolve inquiries, and deliver accurate and efficient responses. Ideal representatives will be customer-focused, courteous, dependable, knowledgeable, and adaptable.
Qualifications:
Additional Desired Skills:
Shifts:
Compensation: ASM Research compensation varies based on location, skill set, education, certifications, client requirements, government clearance, and experience. The listed compensation is a general guideline and may differ for each role, along with a comprehensive benefits package.
Equal Employment Opportunity and Physical Requirements: ASM is committed to equal employment opportunities without regard to race, religion, sex, disability, age, gender identity, veteran status, sexual orientation, or national origin. We ensure that all hiring and training practices are conducted fairly. The physical requirements required for this position must be met to perform the essential functions of the job, with reasonable accommodations available for those with qualifying disabilities.
Disclaimer: The above job description outlines the general nature and level of work expected from employees assigned to this classification. It is not meant to be an exhaustive inventory of all duties and qualifications required.
...Our client is a leading Fine Arts Services firm with the goal of providing excellence and dependability in customer service. The firm works with galleries, museums, designers, and private collectors throughout the fine art and design industry. They seek talented, dedicated...
...various types of simulators used in training programs for the military, aviation, and other industries. The technician will be responsible... ...Corps Base, Twentynine Palms, CA and iscontingent on contract award. Responsibilities/Duties/Functions/Tasks Perform routine...
...Marriott Construction Inc Human Resources Manager Waukesha, WI Pay: $95,000 - $115,000 & Company Car Position Purpose The Human Resources Manager is responsible for managing and executing the day-to-day HR functions for the businesses within the Marriott...
...Position Title: Stand Lead - Kohl Center Arena & Camp Randall Stadium Pay Range : $17.50 to $18.50 From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable...
...and organization throughout the home All aspects of general cleaning (Family has an outside source for once-a-week deep cleans) Handle... ...are always kept spotless Maintain a tidy, well-presented kitchen and bathrooms at all times Prepping meals for the children...